NOTE: By placing an order using this website or by telephone you are accepting and agree with the GENERAL TERMS AND CONDITIONS, "30 DAYS MONEY BACK GUARANTEE" AND LIMITED "30 DAYS MONEY BACK GUARANTEE" of BritMex.com. Missing to read these terms and conditions is not a reason for placing a claim of the "30 DAYS MONEY BACK GUARANTEE" and LIMITED "30 DAYS MONEY BACK GUARANTEE". Please read carefully the following lines and ask BritMex.com if you have any questions. Reports of damaged orders at delivery arrival and guarantee claims are only accepted by telephone +44-(0)7707 645 446 or email customer.service.1212@britmex.com within 1 hr upon reception.
How to buy delicious Mexican food and ingredientes in this website:
1. Create your account by clicking here by providing your email and writing your username. In the front page fill with the number of units that you want of each product in the white spaces (those with 0) and press ADD ALL at the bottom. Click on VIEW CART in the green area or at the top right hand side of this screen to continue to the next screen.
2. In the Shopping Cart screen you can find the estimated shipping rate for your order by providing the country and area of delivery at the bottom. Click on CHECKOUT when ready to continue to the next screen.
3. Fill in your delivery and billing details in the Checkout screen. After filling your billing and delivery details the system will provide you with the shipping rate. If the system takes time to provide you with the shipping rate, please untick and tick again the box of delivery details. Please select your payment method : Bank transfer, Paypal or our website Store credits (if you have bought or you have accumulated enough credits then you can get free products, in every purchase your products give you credits and also when you create your new account, please check your balance in My Account. Press REVIEW ORDER.
4. Check that all details are correct, otherwise click on BACK. If you are paying with Bank transfer then you will see our British or Spanish Bank details. If you are paying with our website Store credits the system will provide you with the total of credits that you are using to pay your order. Please press SUBMIT ORDER. If you are paying with paypal the system will redirect you to paypal so you can make the payment with your paypal account (you will see the details of your purchase in your paypal account).
5. You will receive updating emails and/or SMS messages as your order progress to delivery.
6. Your will receive and sign the parcel reception (if sent by currier) of your order in the delivery address provided. Please check that your order has arrived correctly, otherwise please contact us if you want to make valid our "30 DAYS MONEY BACK GUARANTEE" (only UK orders by courrier) or LIMITED "30 DAYS MONEY BACK GUARANTEE" (corn tortillas only in UK orders) depending on the products of purchase.
Experiencing problems when placing an order? Some computer might need to clear cache or cookies. Mozilla: Go to TOOLS, OPTIONS, PRIVACY, CLEAR YOUR RECENT HISTORY. Internet Explorer: Go to TOOLS, INTERNET OPTIONS, GENERAL, TEMPORAL FILES, DELETE COOKIES, DELETE FILES.
BritMex is Upfront
GENERAL TERMS AND CONDITIONS, "30 DAYS MONEY BACK GUARANTEE" AND LIMITED "30 DAYS MONEY BACK GUARANTEE":
If a bottle, jar, or can breaks or other damage happens in transit we will replace them without any additional cost for you. We won't replace or receive returns of products packaged in plastic or paper bags that have been damaged during transit.
Please be sure that you will be able to receive your order in the shipping address provided if you are using our currier services above 1 kg. The parcel is guaranteed and therefore needs to be signed at delivery point. Drivers of courier services companies do not have telephone to call or alert you a few hours in advance of the arrival of your parcel, therefore you won't receive any calls related to your parcel. Courier services companies don't leave parcels not signed (for example, they cannot leave your parcel in front of your door if you are not at the address provided even if you leave a written message; neither they can leave your parcel to your neighbour).
Courier services providers don't work on weekends, therefore if you don't receive your order on Friday then the next day for re-delivery or collection in office is the following Monday. Our company neither the courier service provider do not take responsibility for the storage conditions of your products in the courier services provider premises.
Orders delivered by Royal Mail 1st or 2nd class or international orders (outside the United Kingdom) are not covered by our "30 DAYS MONEY BACK GUARANTEE" neither our LIMITED "30 DAYS MONEY BACK GUARANTEE". Only UK orders by courier are covered by our "30 DAYS MONEY BACK GUARANTEE". Corn tortillas have LIMITED "30 DAYS MONEY BACK GUARANTEE", please check long description before ordering.
When you sign and receive your parcel, please check your products. If you are not happy with a product/order please contact us immediately in the following 1 hr upon receipt at +44-(0)7707 645 446 or email customer.service.1212@britmex.co.uk. All our UK currier parcels are sent out with tracking details and the 1 hr period for making valid your "30 DAYS MONEY BACK GUARANTEE" is based on the time of delivery recorded by our courier services provider. We won't accept claims for refunds neither receive returns after this 1 hour period has expired. Refunds are issued between 7 to 30 days by paypal or bank transfer after you provide us with your bank details.
Delivery/return charges are non refundable. We strongly encourage you to familiarise with our products and be satisfied before placing an order.
LIMITED "30 DAYS MONEY BACK GUARANTEE" OF CORN TORTILLAS
Our corn tortillas are sent by currier services only because they don't have any added chemical preservatives to make them last very long transit times. Please be sure that you will be able to receive your order in the shipping address provided as the parcel is guaranted and therefore needs to be signed at delivery point. Drivers of courier services companies do not have telephone to call or alert you a few hours in advance of the arrival of your parcel, therefore you won't receive any calls related to your parcel. Courier services companies don't leave parcels not signed (for example, they cannot leave your parcel in front of your door if you are not at the address provided even if you leave a written message; neither they can leave your parcel to your neighbour).
Our LIMITED "30 DAYS MONEY BACK GUARANTEE" OF CORN TORTILLAS does not cover parcels of tortillas that have not been received the first time delivered to your address. Open packages of tortillas or incorrectly stored after the first delivery cannot be refunded.
Courier services providers don't work on weekends, therefore if you don't receive your order on Friday then the next day for re-delivery or collection in office is the following Monday. Specially if temperature is high during the summer, your tortillas might not be in good conditions for consumption. Our company neither the courier service provider does not take responsibility for the storage conditions of your tortillas in the courier services provider premises if you collect your order after the first failed delivery, therefore your order cannot be refunded even if packages are not open.
After reporting any problems in your order by telephone within 1 hour of delivery, your order of tortillas can be returned for a refund only within 4 days of receipt. Products not returned within this 4 days period won't be refunded. Tortilla packages can be refunded if they have not been opened or used. Please do not send your order of tortillas for refund if you have exceeded this limit of 4 days.
How to buy delicious Mexican food and ingredientes in this website:
1. Create your account by clicking here by providing your email and writing your username. In the front page fill with the number of units that you want of each product in the white spaces (those with 0) and press ADD ALL at the bottom. Click on VIEW CART in the green area or at the top right hand side of this screen to continue to the next screen.
2. In the Shopping Cart screen you can find the estimated shipping rate for your order by providing the country and area of delivery at the bottom. Click on CHECKOUT when ready to continue to the next screen.
3. Fill in your delivery and billing details in the Checkout screen. After filling your billing and delivery details the system will provide you with the shipping rate. If the system takes time to provide you with the shipping rate, please untick and tick again the box of delivery details. Please select your payment method : Bank transfer, Paypal or our website Store credits (if you have bought or you have accumulated enough credits then you can get free products, in every purchase your products give you credits and also when you create your new account, please check your balance in My Account. Press REVIEW ORDER.
4. Check that all details are correct, otherwise click on BACK. If you are paying with Bank transfer then you will see our British or Spanish Bank details. If you are paying with our website Store credits the system will provide you with the total of credits that you are using to pay your order. Please press SUBMIT ORDER. If you are paying with paypal the system will redirect you to paypal so you can make the payment with your paypal account (you will see the details of your purchase in your paypal account).
5. You will receive updating emails and/or SMS messages as your order progress to delivery.
6. Your will receive and sign the parcel reception (if sent by currier) of your order in the delivery address provided. Please check that your order has arrived correctly, otherwise please contact us if you want to make valid our "30 DAYS MONEY BACK GUARANTEE" (only UK orders by courrier) or LIMITED "30 DAYS MONEY BACK GUARANTEE" (corn tortillas only in UK orders) depending on the products of purchase.
Experiencing problems when placing an order? Some computer might need to clear cache or cookies. Mozilla: Go to TOOLS, OPTIONS, PRIVACY, CLEAR YOUR RECENT HISTORY. Internet Explorer: Go to TOOLS, INTERNET OPTIONS, GENERAL, TEMPORAL FILES, DELETE COOKIES, DELETE FILES.
BritMex is Upfront
GENERAL TERMS AND CONDITIONS, "30 DAYS MONEY BACK GUARANTEE" AND LIMITED "30 DAYS MONEY BACK GUARANTEE":
If a bottle, jar, or can breaks or other damage happens in transit we will replace them without any additional cost for you. We won't replace or receive returns of products packaged in plastic or paper bags that have been damaged during transit.
Please be sure that you will be able to receive your order in the shipping address provided if you are using our currier services above 1 kg. The parcel is guaranteed and therefore needs to be signed at delivery point. Drivers of courier services companies do not have telephone to call or alert you a few hours in advance of the arrival of your parcel, therefore you won't receive any calls related to your parcel. Courier services companies don't leave parcels not signed (for example, they cannot leave your parcel in front of your door if you are not at the address provided even if you leave a written message; neither they can leave your parcel to your neighbour).
Courier services providers don't work on weekends, therefore if you don't receive your order on Friday then the next day for re-delivery or collection in office is the following Monday. Our company neither the courier service provider do not take responsibility for the storage conditions of your products in the courier services provider premises.
Orders delivered by Royal Mail 1st or 2nd class or international orders (outside the United Kingdom) are not covered by our "30 DAYS MONEY BACK GUARANTEE" neither our LIMITED "30 DAYS MONEY BACK GUARANTEE". Only UK orders by courier are covered by our "30 DAYS MONEY BACK GUARANTEE". Corn tortillas have LIMITED "30 DAYS MONEY BACK GUARANTEE", please check long description before ordering.
When you sign and receive your parcel, please check your products. If you are not happy with a product/order please contact us immediately in the following 1 hr upon receipt at +44-(0)7707 645 446 or email customer.service.1212@britmex.co.uk. All our UK currier parcels are sent out with tracking details and the 1 hr period for making valid your "30 DAYS MONEY BACK GUARANTEE" is based on the time of delivery recorded by our courier services provider. We won't accept claims for refunds neither receive returns after this 1 hour period has expired. Refunds are issued between 7 to 30 days by paypal or bank transfer after you provide us with your bank details.
Delivery/return charges are non refundable. We strongly encourage you to familiarise with our products and be satisfied before placing an order.
LIMITED "30 DAYS MONEY BACK GUARANTEE" OF CORN TORTILLAS
Our corn tortillas are sent by currier services only because they don't have any added chemical preservatives to make them last very long transit times. Please be sure that you will be able to receive your order in the shipping address provided as the parcel is guaranted and therefore needs to be signed at delivery point. Drivers of courier services companies do not have telephone to call or alert you a few hours in advance of the arrival of your parcel, therefore you won't receive any calls related to your parcel. Courier services companies don't leave parcels not signed (for example, they cannot leave your parcel in front of your door if you are not at the address provided even if you leave a written message; neither they can leave your parcel to your neighbour).
Our LIMITED "30 DAYS MONEY BACK GUARANTEE" OF CORN TORTILLAS does not cover parcels of tortillas that have not been received the first time delivered to your address. Open packages of tortillas or incorrectly stored after the first delivery cannot be refunded.
Courier services providers don't work on weekends, therefore if you don't receive your order on Friday then the next day for re-delivery or collection in office is the following Monday. Specially if temperature is high during the summer, your tortillas might not be in good conditions for consumption. Our company neither the courier service provider does not take responsibility for the storage conditions of your tortillas in the courier services provider premises if you collect your order after the first failed delivery, therefore your order cannot be refunded even if packages are not open.
After reporting any problems in your order by telephone within 1 hour of delivery, your order of tortillas can be returned for a refund only within 4 days of receipt. Products not returned within this 4 days period won't be refunded. Tortilla packages can be refunded if they have not been opened or used. Please do not send your order of tortillas for refund if you have exceeded this limit of 4 days.
